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DermaShoppe Return Policy

30-day Return 
We want you to be 100% satisfied with your purchase and we stand by our commitment to provide top-notch customer service to our customers.  If you are not satisfied with your purchase, please contact us within 30 days of your purchase for a refund (minus a 10% restocking fee on the purchase price) on unopened products, and a 20% restocking fee of used items.  Please fill out the form below to obtain an RMA (return merchandise authorization) prior to sending the products back to us.  Products sent back without obtaining an RMA will not be accepted.

Defective / Negative Skin Reaction 
If you received a defective product or experienced a negative skin reaction to it, please contact us by using the form below within 30 days and we will exchange the product for you.  Only products that have 3/4th remaining will be accepted.  We reserve the right to examine all products and make the final decision on acceptance.

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Note: Customers are responsible for return shipment charges. We highly recommend using a shipping service with a tracking number and insurance. We cannot be responsible for lost packages without proof of delivery. Returns take 7-10 business days to process.


   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
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